Return and Exchange Policy
At AMERICANS OUTFIT LLC, your satisfaction is our top priority. If your outfit isn’t quite what you expected, we’re here to help make it right.
🏢 Business Information
Legal Business Name: AMERICANS OUTFIT LLC
Business Address: 1138 E Rosecrans Ave, Suite C #1018, Los Angeles, CA 90059
Email: info@americansoutfit.com
Phone: +1 615-510-0967
📦 Return Window
You have 30 days from the date of delivery to request a return or exchange. Requests submitted after this period will not be accepted.
✅ Return Eligibility
To qualify for a return, items must be:
- In original condition
- Unworn and unwashed
- With all tags and original packaging intact
🧵 Custom Orders
Custom-made outfits are final sale and not eligible for return or exchange.
📌 What You’ll Need
To initiate a return or exchange, please provide:
- Your order number
- The email address used at checkout
📬 How to Start a Return
Email us at info@americansoutfit.com before sending anything back. Our support team will guide you through the return process and provide the return shipping address.
💸 Refund Timeline
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 10 business days. We’ll notify you once it’s processed.
🚚 Return Shipping
We cover the return shipping costs. However, original delivery charges are non-refundable.
🔁 Exchanges
If your item arrived damaged or defective, we’ll replace it at no cost. Please email us with photos of the issue and we’ll take care of it promptly.
❗ Wrong or Damaged Item?
If you received the wrong item or something arrived damaged, contact us immediately at info@americansoutfit.com and we’ll resolve it with top priority.
📞 Need Help?
Our customer support team is here for you. For any questions, reach out to info@americansoutfit.com.
This policy is subject to change without prior notice. Please refer to this page for the most current version. For more details, see our Terms & Conditions.